Frequently Asked Questions

General

Do you ship to my state?

We’re a small, family-owned business expanding our operations. We use third party shipping carriers to ship either GROUND or EXPRESS, depending on your zip code.

We ship GROUND to the following states: Alabama, Arizona, Arkansas, California, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington, West Virginia.

We ship EXPRESS to the following states: Colorado, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Wisconsin, Wyoming.

HOW TO PREPARE MY PIZZA CUPCAKES?

OVEN HEATING INSTRUCTIONS

1. Pre-heat oven to 375° F

2. Take the frozen Pizza Cupcakes out of the bag and place evenly onto a baking sheet

3. Transfer to oven and bake for 10-12 minutes at 375° F, let it sit for 1 minute before serving 

*Baking times may vary depending on the oven

AIR FRYER HEATING INSTRUCTIONS

1. Pre-heat air fryer to 350°

2. Take the frozen Pizza Cupcakes out of the bag and place evenly onto air fryer plate 

3. Bake for 5-7 minutes, let it sit for 1 minute before serving

Are The Pizza Cupcakes microwaveable?

Well, technically, you could. But please don’t! It’s like warming donuts in a microwave… it doesn’t sound great, right? We want you to fall in love with our pizza, and you WILL – if you use the oven or the air fryer.

Are The Pizza Cupcakes vegan or gluten-free?

We currently do not have Vegan Pizza Cupcakes, but we are working to restock our Gluten Free Pizza Cupcakes!

Due to the limited inventory and current supply chain delays, our Gluten Free pizza cupcakes are out of stock. We will make an announcement as soon as they are available again.

Is The Pizza Cupcake a snack or a meal?

Great question. The Pizza Cupcake is perfect for any occasion -- breakfast, snack, lunch, or dinner. You can’t go wrong. Why? Because each Pizza Cupcake is just 160 calories and its dough is super light. It’s almost like eating a flaky, savory pastry … with deliciously melting cheese inside. So one or two are great for a snack. But they’re also perfect as a side with your favorite salad or veggies.

Shipping

How long will it take to receive my order?

Shipments are processed between Monday-Wednesday at 8am EST. Orders placed after Wednesday at 8am EST are processed the following Monday. Transit time is 1-2 days AFTER the order is shipped. This means delivery could take up to 7 days depending on when you place an order.

You’ll receive your tracking info via email as soon as your order is out for shipment. Your patience and support mean a lot to our quickly growing, small business.

Do you ship to a PO box?

Unfortunately we don't. Our partner carriers will only accept shipments to a valid street address.

How does The Pizza Cupcake keep my order frozen in transit?

We use recyclable insulated containers and dry ice to make sure your product stays at a safe temperature throughout shipping. But if the dry ice is gone by the time you receive your package, that’s normal. Dry ice evaporates! As long as the Pizza Cupcakes are cold to the touch, then you’re good to go. You can bake them right away or refreeze them for future use.

How much does it cost to ship?

We offer two shipping methods: Ground or Express, which is determined by your zip code.

Ground Shipping is a flat rate of $12.99 on every insulated shipping container, which fits up to 3x 12 Packs. A charge of $12.99 is added to every additional insulated shipping container.

Express Shipping is a flat rate of $25 on every insulated shipping container, which fits up to 3x 12 Packs. A charge of $25 is added to every additional insulated shipping container.

How do I report an issue with my order?

Send us a note at hello@thepizzacupcake.com and we’ll get back to you within 24 hours. If your order is missing items, please let us know and we’ll make it right for you.

Can I store the pizza cupcakes in the fridge?

If you won’t bake them right away, make sure to store them in your freezer to maintain the best quality.

How will The Pizza Cupcakes arrive packaged?

The Pizza Cupcakes will arrive in single-flavor, 12-units per box.

How do I handle the DRY ICE inside the shipping box?

DO NOT HANDLE THE DRY ICE WITH BARE HANDS OR ALLOW CONTACT WITH SKIN. Dry ice is extremely cold and can cause severe burns and frostbite. If you must handle, wear thick, insulated gloves to avoid burning your skin.

How can I dispose the DRY ICE?

Because dry ice can cause carbon dioxide gas to accumulate and build up pressure, do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.

Allow leftover dry ice to evaporate and turn into gas in a well-ventilated area that is not accessible to children or pets.

DO NOT pour water on the dry ice

What precautions should I take when handling DRY ICE?

You should wear insulated gloves when handling it.

Keep dry ice out of the reach of children or pets.

Never eat or swallow dry ice. Avoid inhaling carbon dioxide gas.